Refund Policy – CookieGDPR Platform

1. Scope

This Refund Policy applies specifically to paid services provided through the CookieGDPR platform.

CookieGDPR is an automated technical privacy and consent auditing platform that analyses websites and generates evidence-based findings and reports. CookieGDPR provides technical information and does not provide legal advice or make a legal determination that a website is compliant or non-compliant with applicable law.

2. Current Paid Plans

CookieGDPR paid plans are currently offered as one-time purchases rather than recurring subscriptions.

• PRO: one-time payment of €39, for 1 domain, with up to 5 successful scans during 30 days of access.
• AGENCY: one-time payment of €219, for up to 10 domains, with up to 5 successful scans per domain during 30 days of access.

The FREE service does not involve a purchase and is therefore not subject to a monetary refund.

If the commercial features, prices or usage limits displayed on the CookieGDPR product page are changed in the future, the terms applicable to a purchase are those communicated for that transaction, subject to applicable law.

3. Scan Protection

CookieGDPR applies Scan Protection to paid scan limits.

A scan counts toward the applicable scan limit only after the technical audit has completed successfully and a valid PDF report has been generated and confirmed by the Platform.

Failed or incomplete scan attempts for which no valid PDF report is confirmed do not count toward the applicable scan limit.

Scan Protection determines whether a technical attempt is counted against the purchased scan allowance. It does not, by itself, determine whether a customer has a statutory right to withdraw from a contract or receive a refund.

4. Start of Digital Service

CookieGDPR is a digital service and certain elements of the service may begin shortly after purchase, account activation or the user's request to perform a scan.

Where required by applicable consumer law, a consumer will be asked to expressly request that performance begins before the end of the applicable statutory withdrawal period and to acknowledge the consequences that full performance may have for the right of withdrawal.

The initiation of a scan or activation of platform access does not automatically mean that all services included in a paid plan have been fully performed.

5. Consumer Right of Withdrawal

Consumers may have a statutory right of withdrawal under applicable Romanian and European Union consumer law.

Where a consumer expressly requests that performance begins during the applicable withdrawal period and subsequently validly exercises a statutory right of withdrawal before the relevant service has been fully performed, the consumer may be required to pay an amount proportionate to the services already provided, where permitted by applicable law.

Where the relevant service has been fully performed and the legal conditions required for loss of the statutory withdrawal right have been satisfied, the consumer may no longer have a right of withdrawal in relation to that fully performed service.

Nothing in this Refund Policy limits or excludes mandatory consumer rights under applicable Romanian or European Union law.

6. Successfully Completed Scans and Reports

A successfully completed CookieGDPR scan for which a valid PDF report has been generated and confirmed by the Platform represents performed digital service activity and counts toward the applicable scan limit under Scan Protection.

Successfully completed audits and delivered reports are generally not refundable as individual completed service activities, subject to any mandatory consumer rights that apply.

Completion of one scan does not automatically mean that the entire paid plan has been fully performed where unused scan allowances or an applicable access period remain.

7. Failed or Incomplete Scans

A failed or incomplete technical attempt for which no valid PDF report is confirmed does not count toward the applicable paid scan limit.

Where appropriate, the user may retry the scan within the applicable access period and subject to the technical and usage conditions of the Platform.

Because Scan Protection prevents an unsuccessful attempt from consuming the applicable scan allowance, a failed attempt does not automatically create an entitlement to a monetary refund.

8. Platform-Side Technical Problems

If a verified technical malfunction attributable to CookieGDPR prevents the delivery of a purchased service, TIRO-ALP may, depending on the circumstances:

• restore the affected service entitlement;
• allow or provide a replacement scan;
• correct the affected technical issue where reasonably possible; or
• issue an appropriate full or partial refund where required or appropriate.

The appropriate remedy will depend on the nature of the malfunction, the portion of the service already provided and any mandatory rights available under applicable law.

9. User-Side and Third-Party Conditions

A refund is not automatically due where a scan or service is affected by circumstances outside the reasonable control of CookieGDPR, including:

• an incorrect, invalid or inaccessible domain or URL submitted by the user;
• website downtime or connectivity problems affecting the target website;
• firewalls, bot protection, access restrictions or other technical controls;
• changes made to the target website during the audit;
• third-party infrastructure or service interruptions; or
• use of the Platform contrary to its intended purpose or applicable terms.

Where Scan Protection applies and no valid PDF report is confirmed, the unsuccessful technical attempt will not count toward the applicable scan limit.

10. Access Period and Unused Scan Allowance

Paid CookieGDPR plans provide access and usage allowances for the period specified for the purchased plan.

Failure to use all available scans before the end of the applicable access period does not automatically entitle the user to a refund, extension or conversion of unused scans into cash, except where required by applicable law or expressly agreed by TIRO-ALP.

Scan allowances are part of the purchased service and are not transferable, redeemable for cash or treated as stored monetary credit.

11. Nature and Interpretation of Audit Results

CookieGDPR reports are based on technical observations and evidence available during the scan. Website behaviour, third-party technologies and applicable configurations may change over time.

CookieGDPR does not guarantee that every technology, cookie, request, legal issue or compliance risk will be detected, and its reports do not constitute legal advice or a legal determination of compliance or non-compliance.

A refund is therefore not automatically due solely because the user disagrees with a finding, score, technical classification or recommendation contained in a report.

12. Payments and Approved Refunds

Online payments may be processed through Stripe and payment methods made available through Stripe, where enabled.

Where a monetary refund is approved, it will normally be returned through the original payment method where reasonably possible.

The time required for an approved refund to appear in the user's account may depend on Stripe, the payment method and the user's bank or card issuer.

13. Abuse, Fraud and Chargebacks

TIRO-ALP may investigate suspected abuse, fraudulent transactions or misuse of the CookieGDPR Platform and may suspend access where reasonably necessary to protect the service, other users or TIRO-ALP.

Users are encouraged to contact TIRO-ALP before initiating a payment dispute or chargeback so that any technical, billing or delivery issue can be investigated.

TIRO-ALP reserves the right to provide Stripe, banks or other relevant payment parties with appropriate evidence relating to the purchase, account activity, scan execution, generated reports and service delivery when responding to a payment dispute or chargeback.

Nothing in this section restricts any statutory right of a consumer to dispute an unauthorised or otherwise legally disputable payment.

14. Relationship with Other Terms

This Refund Policy should be read together with the TIRO-ALP Terms & Conditions and any CookieGDPR-specific terms, product information or service conditions applicable to the purchase.

In the event of an inconsistency, mandatory consumer law prevails wherever applicable.

15. Refund and Support Requests

If you experience a technical problem or wish to request a review of a payment or refund matter, please provide sufficient information for us to identify the transaction and investigate the circumstances.

Requests should be submitted to: contact@tiro-alp.com