Terms & Conditions
About us
TIRO-ALP Advertising SRL ("TIRO-ALP", "we", "us", "our") provides digital services and software products via tiro-alp.com and affiliated domains.
- Company: TIRO-ALP Advertising SRL
- Registered office: Str. STIRBEI VODA, Nr. 154, Bl. 26A, Sc. A, Et. 4, Ap. 16, Bucharest
- Registration No. (CUI): RO41754591
- Trade Registry: ROONRC.J40/13646/2019
- Contact: contact@tiro-alp.com
1. Introduction & acceptance
These Terms & Conditions ("Terms") govern the legal relationship between TIRO-ALP and any individual or legal entity ("Client", "User") that accesses our websites, purchases services, pays invoices, approves a Project Brief, or uses our products.
By using our services or completing a purchase, you agree to be legally bound by these Terms. These Terms apply to both business users (B2B) and consumers (B2C).
If a separate written contract is signed, that contract prevails in case of conflict.
2. Definitions
- Services: digital products and services including custom development, AI solutions, automation, technical scans, and security audits.
- Project: the set of tasks defined in writing through a Project Brief or a written offer.
- Deliverables: the outputs delivered to the Client, including code, reports, documentation, applications, or systems.
- Scan/Report: an automated technical analysis and the resulting on-screen or PDF output, where applicable.
- Usage Limit: a product-specific limit such as permitted scans, domains, users, access duration, or other usage allowance stated on the relevant product page or written offer.
3. Scope of services
Services may include, without limitation:
- Custom software development
- AI-based systems and automation
- Technical compliance scans (e.g., CookieGDPR)
- Security audits (e.g., CyberAudit)
- Digital consulting and implementation support
4. Project initiation & Client cooperation
Work on a Project begins only after (a) payment confirmation and (b) written approval of the Project Brief or written offer, unless otherwise agreed in writing.
- Cooperation: the Client must provide required access (API keys, servers, accounts), data, and feedback within 3 business days when requested.
- Project stagnation: if the Project is stalled for more than 10 business days due to Client inaction, TIRO-ALP may suspend work and apply a reactivation fee of 15% of the Project value.
5. Revisions & acceptance
- Revisions: one (1) revision round is included, provided it does not change the original scope defined in the Project Brief.
- Feedback window: the Client has 5 business days from delivery of a version to request changes. No response within this period constitutes tacit acceptance, subject to any mandatory rights applicable to consumers.
- Production use: commercial or public use of Deliverables constitutes acceptance of the delivered version for project purposes, without limiting any mandatory rights that cannot legally be waived.
6. Pricing & third-party costs
Unless explicitly included in a written offer, third-party costs are not included in TIRO-ALP fees and are borne by the Client. These may include, without limitation, API usage, cloud hosting, payment processor fees, and software licenses.
7. Digital delivery & right of withdrawal (B2C)
Certain TIRO-ALP services are supplied digitally and may begin before the end of the statutory withdrawal period at the consumer's express request.
Where required by applicable consumer law, the consumer will be asked to expressly request that performance begins before the end of the withdrawal period and to acknowledge the consequences for the right of withdrawal.
For service contracts, the statutory right of withdrawal may be lost once the service has been fully performed, where the conditions required by applicable law have been satisfied.
Where a consumer validly exercises a statutory right of withdrawal after expressly requesting that performance begin during the withdrawal period, the consumer may be required to pay an amount proportionate to the services already provided, where permitted by applicable law.
Nothing in these Terms limits or excludes mandatory consumer rights under applicable Romanian or European Union law.
8. Refunds & digital services
Refund eligibility depends on the type of service, the stage of performance, and any mandatory consumer rights that apply.
- Successfully completed scans and delivered digital reports are generally not refundable once the applicable service has been performed, subject to mandatory consumer rights.
- For products with usage limits, failed or incomplete technical attempts are treated according to the rules stated for the applicable product.
- For custom Projects, work already performed, accepted Deliverables, and third-party costs already incurred are generally not refundable, subject to applicable law and the agreed Project terms.
- Where a verified technical malfunction attributable to TIRO-ALP prevents delivery of a purchased service, TIRO-ALP may restore the affected service entitlement, repeat the affected delivery, or issue an appropriate refund, depending on the circumstances and applicable law.
Product-specific refund or usage rules may also be stated on the relevant product website, product page, written offer, or applicable service terms.
9. Intellectual property (IP)
- TIRO-ALP property: all pre-existing frameworks, scripts, methodologies, and know-how remain TIRO-ALP property.
- Transfer: usage rights for Project-specific Deliverables transfer to the Client only after full payment of all invoices related to the Project.
- Portfolio: TIRO-ALP may reference the Client name and display non-sensitive visuals in its portfolio, unless explicitly prohibited by NDA or written agreement.
10. AI & automation specifics
The Client acknowledges that AI-based systems may generate unpredictable outputs and may be affected by third-party updates such as APIs, models, or browsers. TIRO-ALP does not guarantee 100% accuracy of AI-generated outputs. The Client is responsible for appropriately reviewing and validating outputs before relying on them for consequential decisions.
11. Reverse engineering prohibition
The Client shall not decompile, disassemble, reverse engineer, attempt to extract source code, or replicate proprietary TIRO-ALP components or architecture, except to the extent that such restriction is prohibited by applicable law.
12. Post-delivery support
- Included support: where applicable to a Project, 30 days of free support for critical bugs that prevent operation according to the initial specifications.
- After period: further interventions, changes, or maintenance are billed separately unless otherwise agreed.
- Third-party changes: issues caused by subsequent changes to third-party services, APIs, platforms, or infrastructure are excluded from free support unless otherwise agreed.
13. Confidentiality
Both parties shall keep confidential any technical, commercial, or strategic information received during the collaboration. This clause complements, but does not replace, any separately signed NDA.
14. Non-solicitation (anti-poaching)
During the collaboration and for 6 months after completion, the Client shall not hire or contract directly with TIRO-ALP team members involved in the Project without TIRO-ALP's written consent, subject to applicable law. Any claim arising from a breach will be assessed according to the applicable agreement and law.
15. Force majeure
Neither party shall be liable for delays or failure caused by events beyond reasonable control, including war, major cyberattacks, government actions, natural disasters, or large-scale outages of third-party providers such as cloud, API, or payment services.
16. Limitation of liability
To the maximum extent permitted by applicable law, TIRO-ALP's total contractual liability for a claim relating to a particular service or Project is limited to the amount paid by the Client for that relevant service or Project. To the maximum extent permitted by applicable law, TIRO-ALP is not liable for indirect or consequential losses, lost profits, business interruption, or regulatory penalties resulting from the Client's independent use of the Services. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
17. Payments & fraud
Online payments may be processed through Stripe and payment methods made available through Stripe, where enabled. Payment information is processed by Stripe in accordance with its applicable terms, privacy information and legal obligations.
TIRO-ALP does not need to receive or store complete payment card numbers where payment information is handled directly by Stripe. TIRO-ALP may receive transaction identifiers, payment status, payment method information and other information necessary to associate a payment with an order and provide the purchased service.
TIRO-ALP may suspend accounts or transactions where there are reasonable indications of abuse or fraud and may contest chargebacks relating to validly delivered services. Suspected fraudulent activity may be reported or pursued through appropriate legal channels.
18. Dispute resolution
The parties are encouraged to attempt an amicable resolution before initiating court proceedings. Where mediation or another alternative dispute-resolution mechanism is mutually agreed or required by applicable law, the parties may use such mechanism before or alongside available legal remedies. Nothing in this section restricts mandatory rights or remedies available to consumers under applicable law.
19. Governing law
These Terms are governed by Romanian law and applicable European Union law. For consumers, this choice of law does not deprive them of mandatory protections that apply under applicable consumer law.
20. Amendments
TIRO-ALP may update these Terms prospectively. The version applicable to a purchase or Project remains subject to the contractual terms and mandatory law applicable to that transaction.
Contact
For questions regarding these Terms, contact: contact@tiro-alp.com